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Are you an established company?
Where are you located?
Can you send me a Catalog?
Can I rent a dress from you?
Is my private information secure using this site?
Is ordering online secure?
What's the NextEve advantage?
I'm not satisfied. Where can I file a complaint?
Size chart
Color chart and fabric swatches
Can I order a dress in another color?
I'm tall / short, can I get a dress with longer / shorter length?
What sizes do you have?
What if my measurements don't match any standard size in your chart?
Can you make the dress to fit my measurements?
What is Made-to-Measure? How can I order Made-to-Measure?
Does it take longer to receive Made-to-Measure orders than "standard Size" orders?
Does your size runs bigger or smaller?
Do you use U.S. sizes or UK sizes?
Do you use U.S. sizes or European (EU) sizes?
Can you make a dress by my own design?
How can I order from you? How can I submit my order
What dresses do you have in stock?
Can I order matching shawl, matching jacket or extra fabric?
How will you contact me (about my order)?
Can I cancel or make change of my order?
I'm ordering for my bridesmaids. Anything I need to know?
How can I check my order status?
What's your pricing currency?
What Payment Options Do You Accept?
Do I have to pay Sales Tax?
How much is the shipping? What's your shipping rate?
Where are your products shipped from?
How is the order shipped?
Do you ship internationally?
How long does it take to get my order?
Do you charge custom duties on International packages?
How can I get a tracking number for my package?
What is your return policy?
What do I need to do to Exchange / Return?
How can I get the Exchange / Return authorization number and the Form?
How is the refund issued?
What is dropshipping?
How does Dropshipping actually work?
How to apply for a Dropship account?
Can you tell me more about your Wholesale Supply Program?
What's your wholesale price scheme?
How to apply for a wholesale account?
Why there's a $30 fee for your Dropship and Wholesale account?
Can I be a Dropship and Wholesale account at the same time?
General Questions
Are you an established company? [Top]We are NextEve LLC, a company registered in the Commonwealth of Pennsylvania. Our EIN
number is 26-1340839. We have been in the online formal wear and jewelry business since 2003. Today, we have over 65,000 satisfied customers from all over the world. So yes, we are an established
company.
Related: About Us
Where are you located? [Top]We are located in Pennsylvania, USA. We are approximately 35 miles straight West of Pittsburgh PA, 80
miles Southeast of Cleveland OH. Our mailing address is:
3381 Old Darlington
Rd, Darlington, PA 16115
United States.
Related: About Us
Can you send me a Catalog? [Top]An updated ebook catalog is available for download from our website, which presents nearly all the
dresses we offer. Download our dresses and gowns catalog here.
Can I rent a dress from you? [Top]Unfortunately we do not rent dresses. We only sell new merchandise by our manufacturers. At nexteve.com
you spend less buying a quality brand new dress then what people usually pay for rental charges.
Is my personal information secure using this site? [Top]Your information, whether public or private, will not be sold,
exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by
the customer.
Related:
Is ordering online secure? [Top]Our Secure Software (SSL) is the industry standard which utilizes 256 bit encryption and
is among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be accessed by unauthorized parties when it is submitted for
processing.
In addition, we're PCI compliant, which means nexteve.com does not locally save your credit card information. The credit card information you provide during checkout goes directly to the
Authorize.net, the industry standard for online payment processing. After payment is finished, your credit card information is erased from our server, so nobody has the chance to access your credit
card information.
Related:
- NextEve.com uses industry leading credit card processing services from Authorize.net. Click to verify >>>;
- NextEve.com uses industry leading 256-bit encryption technology to prevent sensitive data from being spied. Click to verify >>>;
What's the NextEve advantage? [Top]We make to order and ship directly from overseas manufactures and partners. It is this
business model that dramatically lowers costs, and we pass that saving to you (as you can see from our prices). Not only lower prices, our business model also enables us to service customers with
great flexibility, as we understand every customer has her/his own needs.
At NextEve.com we offer over 500 formal dresses of different styles. And all our dresses are available in various colors, 17 sizes, Made-to-Measure, and extra options. Our flexible services and
extensive customization are hardly matched by competitors.
I'd like to give some feedback / file a complaint, how can I do that? [Top]Yes, we have a surveyor specially designed
for our customers to have their voices heard. Your opinions directly go to our management members.
Click here to participate our Customer Feedback Survey (URL: http://www.nexteve.com/survey/invited.htm)
Size & color
Where's your size chart? [Top]Please refer to this page for most updated Size
Chart & Conversion Table between US, UK, and EU size systems.
Do you have a color chart or fabric swatches? [Top]Please refer to this page for most updated Color Chart.
Can I order a dress in another color? [Top]Yes, most of our dresses have more than 10 colors can be choose. What you need to
do is click the ?color box? and choose a color when you in a product details page. You will find a Color Chart in the item description showing all available colors. You may find our Color Chart handy when selecting from available colors.
Can I get a dress with longer or shorter length? [Top]Yes, we can make by your measurements form the shoulder to hem you
want. Standard length of dress is for person who height around 5'5"( 165cm). An extra fee of US$15 applies.
What sizes do you have? [Top]We have size from 0-32 for all of our dresses. Please check our size chart.
Related: Size Chart
What if my measurements don't match any standard size in your chart? [Top]In this case, you can either choose the
larger size to be on the safe side; or use our Made-to-Measure service, we can make it to your exact measurements, at a small extra fee.
Can you make the dress to fit my measurements? [Top]Absolutely! That's what we call Made-to-Measure service (See below). All our
dresses can be purchased in Standard Sizes (0-32) or Made-to-Measure. If your measurements exactly or closely match with one of the standard sizes, you can happily go with that standard size.
Otherwise you may consider order the dress as Made-to-Measure, which is basically custom-make (tailor-make) service. This is one of our featured services that set us apart from competitors. Extra
fee apples.
What is Made-to-Measure, and How can I order Made-to-Measure? [Top]Made-to-Measure is a specific service in out store. Unlike making standard
dresses, we need to prototype your dress based on your individual measurements. But don?t be daunted. Leave the tedious making procedure to us. All you need to do is make sure you provide us proper
measurements of these:
- Bust (*)
- Waist (*)
- Hip (*)
- Length (*)
- Under Bust
- Nipple-Nipple
- Shoulder-Nipple
- Shoulder-Waist
- Shoulder-Hip
- Shoulder-Shoulder
- Neck
- Biceps
The ones with (*) are required in order for us to make your dress. Others are optional.
Related: you may find these Measuring Tips helpful.
Does it take longer to receive Made-to-Measure orders than "Standard Size" orders? [Top]Actually with both options, it takes about
the same time to receive your order. The reason is that we make to order, which means the Standard size dresses still have to be made upon ordering.
Note: Customers may have noticed that we also have "Ready-to-Ship Dresses", which can are pre-made in Standard sizes and can be
shipped right away. However no options (such as matching shawl, changing color, and so on) are available as they are premade.
Does your size runs bigger or smaller? [Top]It very important to MEASURE CAREFULLY and USE THE SIZE CHARTS before you order! The
size chart of each company will be a little difference there. So, don't just give us a size number before checking our size chart. Please choose a size number according to your bust, waist, and
hips.
Related: Size Chart
Do you use U.S. sizes or U.K. sizes? How to convert? [Top]We are using U.S. sizes. But US and UK sizes are convertible. Please check
our size chart to find a size number before your ordering.
Related: US vs. UK Size Chart
Do you use U.S. sizes or European (EU) sizes? How to convert? [Top]We are using U.S. sizes. But US and EU sizes are convertible.
Related: US vs. Europe Size Chart
Can you make a dress by my own design? [Top]If you can send us a photo of the dress you design or you like, we will give you a
quote on this. In general an order size limit applies. Please Contact Us >>>
Orders & payment
How can I order from you? How can I submit my order? [Top]You can submit your order via any one of these methods,
- Order online at NextEve.com:
When ordering on our website simply choose an item, color, size, etc. and "Add to Cart". Double check your selections, and proceed to "Check Out" and follow the instructions from there. Make sure
you provide the correct billing and shipping information, correct email (very important), phone number, and payment information. This is the most popular purchase method. You can take your time,
do all the research, comparison, and submit your order only when you're ready. More importantly, nexteve.com protects your private information seriously. We never pass your data to any other
party, so submitting your order online is Secure and Safe with us.
Related: Privacy & Terms & Disclaimer.
- Order by phone
Not comfortable using the computer? Not a problem. If you prefer to order by phone, please call us at 724-827-8002 from within the United States, or 1-724-827-8002 from outside. You're advised to have
your dress SKU number, size (or measurements), color, and a valid credit card at hand when you call.
Our customer service is available 9Am-5PM, Easter Standard Time.
- Order by fax
We are happy to take an order by fax. Please Download our Fax Ordering Form, Print it out, Fill it out, then Fax it to 724-827-2173 (1-724-827-2173 if from outside of the United States).
Confirmation: If you don't received an email from us within 24-48 hours confirming your order, please email us or call us.
What dresses do you have in stock? [Top]When viewing a product on our website, you will see a link: "Ready to Ship" on the
main page. Click on this to go to a pop-up screen of the available options that are ready to ship today!
Also see: How long does shipping take?
Can I order matching shawl, matching jacket or extra fabric? [Top]Yes, we can make matching shawl, matching jacket for
each dress on our website in lower price. If you order a dress you can also order extra fabric.
How will you contact me (about my order)? [Top]We will contact you regarding your order status and with questions about
your order via EMAIL. It's VERY important that the email you gave us on your order is correct, in use, and that you check it often. Also, if you're using public email services such as hotmail,
gmail, yahoo, sometimes these services mark first timers? emails as spasm. If you don't get a response from us, check you Spam box as well.
Can I cancel or make a change of my order? [Top]Usually, cancel or change can be honored within 48 hours, For Rush Orders, it
can be honored within 24 hours, but during business hours they are often processed within a few hours. However, if you are able to contact us immediately by email before it is processed &
shipped, we will do our best to help you!
I'm ordering for my bridesmaids. Anything I need to know? [Top]Color consistency is always critical for bridesmaids? dresses.
Consumers may not be aware of the fact that fabric color may vary subtly and slightly from among rolls of fabrics. So it's better you can order all the dresses in one order, if you order in
separate order, please contact us that you will use the dresses for bridesmai, so we will use same roll of the fabric to avoid color difference. After all, putting multiple dresses in a single
order saves money on shipping fees.
How can I check my order status? [Top]
- To check your order staus, first go to this page: Check Order Status.
- Then put your order number in the search box, if will tells you if the dress shipped or not, and tracking information.
What's your pricing currency? [Top]Unless explicitly stated, all prices for our products (evening gowns and dresses, prom dresses,
formal dresses, bridesmaid dresses, mother of bride dresses, etc.) are in US dollars (USD). The equivalent Euro price you'll see on our product page is for your reference only.
What payment options do you accept? [Top]
- Credit / Debit Cards
We accept all major credit cards and debit cards--Visa, MasterCard, Discover and American Express. This is the method of payment we recommend because it is the fastest, easiest way to ensure that
you get the dress you want! Our site is 100% secure, so you can be safe placing your order online.
- Money Order / Check
Personal checks and money orders are also accepted, but personal checks will have a 10 days delayed for waiting check clear in your order processing.
Do I have to pay Sales Tax? [Top]No tax will be added to residents out of the state of Pennsylvania. Pennsylvania residents (that is,
shipping address is in the State of Pennsylvania) will be charged 6% sales tax.
Shipping
How much is the shipping? What are your shipping rates? [Top]For most updated shipping rates, Check here for detailed
Shipping Costs >>>
For big orders or bulk purchases, please contact us. We may be able to further reduce shipping based on your needs.
For some countries (especially islands), shipping time may be dramatically longer.
How is the order shipped? [Top]At NextEve, we offer several different delivery methods: EMS, USPS Priority (domestic
and International), TNT, etc. Which shipping methods are available depends on the products in your shopping cart. Nevertheless, all these shipping methods have tracking numbers available and are
traceable.
It depends on what products you're ordering. Some in stock items are shipped
directly from our office in Pittsburgh Metro area in Pennsylvania, while many items, especially those made to measure, are shipped from our manufacturer partners in China. Either way, please be
assured that you can receive your order in the stated time frame, safe and secure.
Do you ship internationally? [Top]Yes, we ship to worldwide except some rural islands. We always add new destinations as our
customer base grows. So if your country is not in our list, please contact us. In fact, our customers are from all over the world. Here's the breakdown,
| Country |
% of sales |
| US & Canada |
80.43% |
| Europe |
15.06% |
| Other countries |
4.51% |
How long does it take to get my order? [Top]
- As of now, the expected total waiting time is about 2-3 weeks for most of our formal dresses. If you are in a hurry, you can either (A) buy our Ready to Ship (in stock) category; or (B) use
Rush Delivery option when checking-out. In stock items can be shipped next day and you can receive it in about 12 days; Rush Delivery can usually be received in 10 days. Note that this is the
waiting time after payment is cleared AND your order is confirmed.
- If you're unfortunately in a great hurry, and need the dress in less than 10 work days, give us a call during our office hours. Sometimes miracle happens. Some extra fees apply to cover extra
shipping costs.
- if you live in a rural area, it will take more time;
- if you order during high seasons, it can take much longer to arrive, please make sure to buy well in advance. Including: Thanks giving, Christmas, New Year.
Do you charge custom duties on International packages? [Top]We do not charge custom duties (tariffs) when shipping our packages. Any
customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of tax regulations in your country. We have no way of calculating how much these
fees would be, should they occur, and we are not responsible for those charges. Returns will not be accepted due to customs fees.
How can I get a tracking number for my package? [Top]
Exchange, Return, Refund
What is your return policy?
Online shopping is convenient and easy when you take a little time to ensure you are ordering the correct options. Get a great fit the first time, by making sure you measure properly and choose the right size from our size chart. Size charts vary by company, so take the time to get the right fit. If you are unsure or would like assistance, call or email us and we would be happy to help.
Our merchandises are 100% inspected to make sure defect products are not sent to customers.
Nexteve.com honors a No Question Asked Exchange/Return policy for Standard size dresses in case you don't like it or the dress doesn't fit.
To qualify for Return / Exchange,
- Customers must contact us within 3 Days (including weekends and holidays) from receipt. Receipt date is the delivery date according to carrier.
- Exchange/Return packages must be postmarked as within 7 days of receipt.
- Return package must bear a valid Authorization Number on face, and enclosed with a completed Authorization Form
- Products should be in original conditions, and without damages, stains, alterations. and have all originals tags attached and in original packaging.
Notes:
- Customer is responsible for sending the returned/exchanged dress(es).
- A restocking fee of $25.00 per item plus shipping fee will be charged on all exchanges & return items.
- Made to Measure dresses, Off price dresses, and special final sale items are Not returnable.
- Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages are not qualified for return, and will be sent back to you. If you do not accept the item being returned
to you, we will charge you 50% of the value of the item, plus shipping charges, as a restocking fee.
- Any returns or exchanges postmarked after 7 days of your receipt date and/or missing a return authorization number will be returned to you at your shipping expense.
What do I need to do to Exchange / Return? [Top]As a first step, please contact us to get an authorization number and a
Return/Exchange Authorization Form. All return/exchange items sent to us MUST have the authorization number on face of the package, enclosed with a completed Return/Exchange Authorization Form.
Any package that does not have this number on it will be refused at customer's expense. Return packages must be postmarked as within 7 days of receipt.
Return/Exchange is 1-2-3 easy:
- Step 1: Initiate the Return/Exchange request
Contact us and let us know the problem. In many cases, problems can be solved before you send us the dress back.
1) You'll get an authorization number if Return / Exchange is needed. 2) Then download the Return Form and/or Exchange Form.
Note: to open these forms you'll need a PDF reader, which should be readily available in most computers.
- Step 2: Prepare for returning the merchandise
Print and Fill out the Return / Exchange form, and send it back to us together with the merchandise. Your returning package will be inspected upon arriving at our office. Packages with valid
authorization numbers will be accepted. Refunds/Exchanges will be processed from that point. Otherwise the package will be refused.
- Step 3: Ship the returning package to us, and wait for confirmation.
The returning address is available on the Return / Exchange form, unless otherwise instructed by our customer service. To save your money, we do not recommend urgent express delivery methods
which are very expensive. Any shipping service that can be tracked is sufficient. It is also recommended that you insure the package. Keep your shipping slip is always helpful too.
We will notify you by e-mail and acknowledge once your returning package has been received and processed. So check your email regularly as we sometimes do need your instructions and
responses.
How can I get the Exchange / Return authorization number and the Form? [Top]Before requesting for a return authorization, please
read our return & exchange policies carefully. If your order is eligible for return, please feel free to Contact
us for an authorization form.
How is the refund issued? [Top]All returns will be credited to the original form of payment (i.e. credit to the same card you
used to place order, or a refund check from NextEve LLC if you pay by check / Money Order). Please allow 1-2 weeks from the date we receive your return for your account to be credited and 1-2
billing cycles for the credit to appear on your statement.
Wholesale account & dropship account
What is Dropshipping? [Top]Dropshipping is a process of selling Products without having to stock any overhead. You would sell the
merchandise at a cost you would determine. After the customer pays you for the item, you would pay the supplier their price and send them your customer's details. They ship the product out to the
customer, and the difference between your price and the suppliers price is your profit, all to keep!
How Does Dropshipping actually Work? [Top]For details, please refer to our Drop Shipping program page.
How to apply for a Dropship account? [Top]
- First, submit your application by paying an one time $30 Application Fee;
- Then, we'll create a dropshipping account for qualified applicants. With this account, you can immediately login to access our dresses and gowns at dropship prices, and to place your
orders.
Note: At Nexteve.com we employ an advanced membership based pricing system. Generally you do not need to contact us for quotes, unless you're buying a really "unusual" amount.
Can you tell me more about your Wholesale Supply Programs? [Top]For details, please refer to our Wholesale Program Page.
What's your wholesale price scheme [Top]For details, please refer to our Wholesale Pricing Scheme page.
How to apply for a wholesale account? [Top]
- First, submit your application by Paying an one time $30 Application Fee.
- Then, we'll create a wholesale account for qualified applicants. With this account, you can immediately login to access our dresses and gowns at wholesale prices, and to place your
orders.
Note: At Nexteve.com we employ an advanced membership based pricing system. Generally you do not need to contact us for quotes, unless you're buying a really "unusual" amount.
Why there's a $30 fee for your Dropship and Wholesale account? [Top]Here's what the fee is for,
- Reviewing and processing your application;
- Upgrading your NextEve shop account to Wholesale/Dropshipping member, which enables your to access styles exclusively for Wholesale / Dropshipping members, and Wholesale / Dropshipping prices
when you login;
- For qualified sellers, a Wholesale Account (not the NextEve shop account) in our online Customer Relation Management (CRM) system, which empowers you to manage your orders, to track customer
and order histories, and to communicate with your customers and NextEve customer service much more effectively;
Can I be a Dropship and Wholesale account at the same time? [Top]Yes, only if you register with us as two
different user accounts. Each account can only be associated with either Dropship or Wholesale. Also, you'll still need to pay the $30 fee for each of them, i.e. $60 if you want to have both
Dropship and Wholesale accounts.
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